Job Description

MICRO CENTER is the nation’s leading computer and electronic device retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. If you have a passion for computers & electronics, Micro Center is the place for you! It is Micro Center’s core promise to take care of our associates and customers. We will train you to be the best that you can be!!! No previous experience at a corporate call center is necessary.

Our Technical Support representatives play a vital role in delivering exceptional technical support while driving sales through service solutions. By assisting customers with troubleshooting, product setup, and issue resolution, you’ll identify opportunities to recommend upgrades, accessories, and additional services that enhance their experience. If you enjoy solving problems and helping customers, get the most out of their products while growing sales, this is the perfect role for you!

MAJOR RESPONSIBILITIES 

• Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email.
• Maintain a general understanding of current consumer electronic devices and technology.
• Identify customers’ needs, clarify information, qualify issues, and offer solutions.
• Personalize support to improve customer satisfaction. 
• Accurately document all customer contacts and enter them into the appropriate database.
• Develop and maintain effective working relationships to ensure teamwork.
• Meet personal/team goals.

EDUCATION & EXPERIENCE:

• High School diploma with one year related experience in a customer service or related role preferred.
• Skilled at listening and problem-solving.
• Strong verbal and written communication
• Bi-lingual Spanish-speaking candidates are encouraged to apply.
• Proficient typing skills are needed.
• Able to multitask while setting priorities.
• Adjust and adapt to unique customer types.
• Passion for technology including computers & electronics is a definite plus - have fun at work with products you love! 

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Micro Center has great perks & benefits that include an excellent discount on computers & electronics that can be shared with family & friends. Even a generous tuition reimbursement & education discount program is available.  Plenty of on the job training, treats & raffles are regular perks as well! Join our energetic, casual & fun Micro Center team today! 

• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• Benefit Coverage for Regular Full-Time Associates 
• Esteemed Vendor & Company Job Training
• Career Advancement Opportunities

Micro Center is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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