Join a dynamic and innovative company at the forefront of industrial automation, specializing in advanced solutions for the tissue, nonwovens, and paper industries. With a global presence and a commitment to excellence, they deliver cutting-edge technology and exceptional service that empowers their clients to achieve their production goals. The team thrives on collaboration, expertise, and a passion for innovation, offering a supportive and growth-oriented environment. If you're ready to take your technical skills to the next level and work with industry-leading technology, this is your opportunity to make a difference and build a rewarding career.
Objectives
The objective of this position is to technically support the current nonwoven installed base customers by providing timely and efficient machine repair, installation, commissioning, upgrade, and training services. The job entails providing professional technical customer support at all levels as a front-line representative with the ultimate objective of ensuring a positive customer satisfaction experience.
Position Summary
The Field Service Technician will take ownership of the on-site customer support processes required from identifying the root cause of the problem, to the customer needs until the final resolution. He/she will act as trusted person and key customer representative clarifying and meeting customer’s expectations at each stage of every service project.
He/she provides technical support as troubleshooting, repair, installation, commissioning, and customer education for machinery mainly in North America and occasionally in South America. The Service Technician possesses a strong technical background in the principals of Automation, Rockwell and/or Siemens PLCs, Variable Frequency Drives (VFDs), HMI, displays, pneumatic, and hydraulic, He/she thinks logically and enjoys solving problems with creativity, diligence, and achievement.
The Service Technician travels extensively, and the customer service component of this position requires scheduling flexibility and working overtime due to the importance of completing service projects in a timely manner. Hours are varied to best suit the customer’s needs.
Main Responsibilities
Critical Skills and Personal Attributes
Benefits
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