Job Description

Job Description

Job Description

Salary: $43 - 50,000 a year

We are a reputable residential electrical contractor looking for a skilled and dependable Dispatcher to join our Service Department. As a key member of our team, you will be responsible for overseeing the dispatch board, ensuring all service calls are scheduled efficiently, and supervising a remote Customer Service Representative (CSR). Your organizational skills and ability to manage multiple tasks will play a crucial role in ensuring smooth operations and top-notch customer service.

Key Responsibilities:

• Oversee and manage the dispatch board, ensuring service calls are assigned to the appropriate technicians in a timely manner.
• Supervise a remote CSR, providing guidance, training, and support as needed.
• Communicate effectively with technicians, ensuring they have the necessary information to complete jobs accurately and efficiently.
• Schedule service appointments based on customer needs, technician availability, and location.
• Monitor and track job progress to ensure timely completion and customer satisfaction.
• Assist with troubleshooting or escalating customer concerns when necessary.
• Maintain accurate records of service calls, schedules, and technician activity.
• Ensure a high level of customer service and satisfaction.

Qualifications:

• Previous experience in dispatching, customer service, or a similar administrative role, preferably in a service or trades environment.
• Excellent communication and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in using dispatching software and basic office tools (e.g., Microsoft Office, Google Suite, Service Titan).
• Strong attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.

Perks:

• Competitive pay based on experience.
• Opportunity to work with a growing company in a supportive, team-oriented environment.
• Room for career growth and advancement.

How to Apply:
Interested candidates should submit a resume and brief cover letter outlining their qualifications and experience.

Join our team today and help us provide exceptional service to our valued customers.

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