Job Description

Job Description

Job Description

Do you thrive on helping others, solving problems, and making a real impact on customer experience? We are looking for a Customer Experience Representative who is bilingual in English and French to join our dynamic team. In this role, you’ll be the voice of the customer, handling inquiries, resolving issues, and ensuring top-tier service.

Starting : ASAP

Schedule: Tuesday to Friday from 11:00 AM to 7:00 PM EST, and Saturday from 9:00 AM to 5:00 PM EST

Languages: Proficiency in English and French is required

Location: Remote (Subject to change based on corporate decisions in the future)

As a Customer Experience Representative , you will be responsible for addressing first-level escalations and managing ongoing customer cases. You'll act as a liaison between customers and internal teams, ensuring all service level agreements are met or exceeded while maintaining accurate records in our Warehouse Management System (WMS).

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone.

• Investigate and resolve issues promptly and professionally.

• De-escalate and resolve concerns at the first point of contact.

• Provide timely updates and maintain thorough documentation.

• Build and maintain strong relationships with both clients and internal teams.

• Keep customer profiles updated in the WMS with notes, instructions, and changes.

• Follow Standard Operating Procedures (SOPs) per client/banner.

• Perform other related administrative and clerical tasks as needed.

Qualifications

• College diploma or equivalent experience.

• 1+ year in a customer service environment, with general office and phone experience.

• Excellent verbal and written communication skills in English and French .

• Proficient in navigating various IT platforms.

• Strong customer focus with the ability to make quick, independent decisions.

• Calm and professional when handling escalations.

• Team-oriented, empathetic, and adaptable.

Représentant(e) de l’expérience client (Bilingue – Anglais/Français)

Vous êtes passionné(e) par le service à la clientèle et aimez résoudre des problèmes avec empathie et professionnalisme? Joignez-vous à notre équipe en tant que Représentant(e) de l’expérience client , bilingue anglais/français, et jouez un rôle clé dans la satisfaction de nos clients.

Résumé du poste

Le/la représentant(e) est responsable des escalades de premier niveau et du suivi des dossiers clients. Il/elle agit comme le lien principal entre les clients et nos sites internes, tout en s’assurant que les ententes de service sont respectées.

Responsabilités principales

• Répondre aux demandes des clients par courriel, téléphone ou clavardage.

• Effectuer des analyses et des suivis appropriés sur les dossiers.

• Résoudre les problèmes des clients dès le premier contact.

• Mettre à jour les profils clients dans le système WMS.

• Assurer une communication claire et professionnelle.

• Suivre les SOPs spécifiques à chaque client ou bannière.

• Effectuer d'autres tâches administratives connexes.

Qualifications

• Diplôme d’études collégiales ou expérience équivalente.

• Minimum d’un an dans un environnement de service à la clientèle.

• Excellente communication orale et écrite en anglais et français .

• Aisance avec les outils informatiques.

• Capacité à résoudre les conflits et à prendre des décisions rapidement.

• Esprit d’équipe, patience, empathie et polyvalence.

Ready to make a difference?
Apply now and be part of a team that puts the customer first, every time.

To apply, send your resume to [Insert email or link]
Deadline: [Insert deadline if applicable]

Company Description

At People Store, our dedicated team connects businesses with reliable, skilled workers, ensuring seamless operations and productivity. With a commitment to excellence and on-site support, we help companies build strong, efficient teams that drive long-term success.

People Store Staffing Solutions, founded in 2003, is a leading Canadian staffing agency specializing in providing temporary, onsite, security, and professional services across various industries.

The company has built a strong reputation for delivering tailored staffing solutions to meet the unique needs of businesses throughout Canada. With its national reach, People Store serves a diverse clientele in cities across Canada. The company focuses on helping businesses find skilled talent for short-term and long-term positions, ensuring they have the right people in place to support their operations. In addition to their comprehensive staffing services, People Store Staffing Solutions has earned industry recognition for excellence. The company has won multiple awards, including the Reader's Choice Award and Best Staffing Partner, an accolade they have held for 11 consecutive years. Furthermore, People Store has been ranked among the Top 100 Best Small/Medium Employers in Canada, highlighting its commitment to fostering a positive workplace culture and delivering outstanding service to clients. By partnering closely with clients, People Store Staffing Solutions ensures the delivery of tailored staffing strategies that enhance workforce efficiency and operational success.

Our commitment to quality service, industry leadership, and responsive support has earned us a reputation as a trusted partner in staffing solutions across Canada.

Company Description

At People Store, our dedicated team connects businesses with reliable, skilled workers, ensuring seamless operations and productivity. With a commitment to excellence and on-site support, we help companies build strong, efficient teams that drive long-term success.\r\n\r\nPeople Store Staffing Solutions, founded in 2003, is a leading Canadian staffing agency specializing in providing temporary, onsite, security, and professional services across various industries. \r\n\r\nThe company has built a strong reputation for delivering tailored staffing solutions to meet the unique needs of businesses throughout Canada. With its national reach, People Store serves a diverse clientele in cities across Canada. The company focuses on helping businesses find skilled talent for short-term and long-term positions, ensuring they have the right people in place to support their operations. In addition to their comprehensive staffing services, People Store Staffing Solutions has earned industry recognition for excellence. The company has won multiple awards, including the Reader's Choice Award and Best Staffing Partner, an accolade they have held for 11 consecutive years. Furthermore, People Store has been ranked among the Top 100 Best Small/Medium Employers in Canada, highlighting its commitment to fostering a positive workplace culture and delivering outstanding service to clients. By partnering closely with clients, People Store Staffing Solutions ensures the delivery of tailored staffing strategies that enhance workforce efficiency and operational success. \r\n\r\nOur commitment to quality service, industry leadership, and responsive support has earned us a reputation as a trusted partner in staffing solutions across Canada.

Job Tags

Temporary work, Immediate start, Remote job, Saturday,

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