Job Description

At Hy Cite Enterprises, LLC, we are proud to be a global leader and innovator in the direct selling industry, with more than 50 years of sustained growth and meaningful impact across 7 countries.

Our people are the heart of our success. We embrace the unique experiences, cultural backgrounds, and perspectives that each team member brings—because we know that diversity drives innovation and connection. By fostering an inclusive environment built on trust, support, and authenticity, we’re able to better understand and serve our distributors and customers around the world.

We are looking for our next: Contact Center Manager (Support Services Manager) for our Middleton, WI office

What the role involves

The Support Services Manager is responsible for delivering exceptional service to our Distributors and Customers. This role leads a multi-country, omnichannel contact center operation, ensuring that all service metrics and strategic goals are consistently met. Key responsibilities include optimizing contact center processes, driving continuous improvement, overseeing staff training and performance, and coordinating cross-functional efforts to ensure transparent, timely communication throughout the order lifecycle. The role also collaborates on departmental planning and budgeting, supports innovation and engagement in the workplace, and ensures compliance with corporate policies and legal standards.

What we’re looking for

• We’re searching for an experienced, bilingual (Spanish-English) professional
• 5 to 10 years of experience in customer support, preferably within direct sales or multi-level marketing environments.
• Leadership experience, this individual brings strong leadership skills, a collaborative approach, and a passion for delivering meaningful service experiences.
• An accredited four-year university degree is required.
• Proficiency with Microsoft Office and a mindset for continuous improvement are essential.
• Availability to travel internationally at least once per year.
• We invite candidates who are passionate about collaborative leadership and service excellence to apply and join our global team.
• Must be legally authorized to work in the United States.

What we offer

We believe in supporting our team holistically. Our USA Total Rewards Package includes:

• Health, Dental, and Vision Insurance with competitive employee rates.
• Basic AD&D and Disability Insurance (company-provided).
• Voluntary Short-Term and Long-Term Disability Coverage.
• Voluntary Life and AD&D Insurance for employee, spouse, and child(ren).
• Paid Parental Leave (up to 4 weeks annually after 6 months).
• Employee Assistance Program (EAP) for emotional, financial, and legal support.
• Tuition Reimbursement for eligible courses
• Healthcare, Dependent Care, and Limited Purpose Flexible Spending Accounts (FSAs).
• Paid Time Off including 6 company holidays and 2 floating holidays.
• 401(k) Plan with Safe Harbor match and immediate vesting.
• Well Cite Wellness Program, supporting health, connection, growth, and achievement.
• Product Purchase Program with payroll deduction.

Ready to grow your career with purpose and impact?

We welcome individuals who value teamwork, integrity, and shared success. Join us and become part of a people-centered culture that is committed to excellence.

Hy Cite is an equal opportunity employer. We celebrate diversity, recognizing that it builds stronger teams. Being an equal opportunity employer means that we take our responsibility seriously to consider qualified applicants on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expressions, age, mental or physical disability, genetic information, marital status, citizenship, military status, protected veteran status or any other category protected by applicable law.

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